📄 SupportTicketFactory.php

<?php

namespace Database\Factories;

use App\Modules\Support\Models\SupportTicket;
use App\Modules\User\Models\User;
use Illuminate\Database\Eloquent\Factories\Factory;

class SupportTicketFactory extends Factory
{
    protected $model = SupportTicket::class;

    public function definition(): array
    {
        return [
            'ticket_number' => SupportTicket::generateTicketNumber(),
            'user_id'       => User::factory(),
            'vendor_id'     => null,
            'order_id'      => null,
            'subject'       => fake()->sentence(6),
            'status'        => 'open',
            'priority'      => fake()->randomElement(['low', 'medium', 'high']),
            'category'      => fake()->randomElement(['order_issue', 'payment', 'shipping', 'product', 'other']),
            'assigned_to'   => null,
            'first_reply_at'=> null,
            'resolved_at'   => null,
            'last_reply_at' => null,
        ];
    }

    public function open(): static
    {
        return $this->state(['status' => 'open']);
    }

    public function resolved(): static
    {
        return $this->state([
            'status'      => 'resolved',
            'resolved_at' => now()->subHour(),
        ]);
    }

    public function closed(): static
    {
        return $this->state(['status' => 'closed']);
    }

    public function urgent(): static
    {
        return $this->state(['priority' => 'urgent']);
    }
}