📄 TicketMessageFactory.php

<?php

namespace Database\Factories;

use App\Modules\Support\Models\SupportTicket;
use App\Modules\Support\Models\TicketMessage;
use App\Modules\User\Models\User;
use Illuminate\Database\Eloquent\Factories\Factory;

class TicketMessageFactory extends Factory
{
    protected $model = TicketMessage::class;

    public function definition(): array
    {
        return [
            'ticket_id'       => SupportTicket::factory(),
            'user_id'         => User::factory(),
            'body'            => fake()->paragraph(),
            'attachments'     => [],
            'is_staff_reply'  => false,
            'is_internal_note'=> false,
            'read_at'         => null,
        ];
    }

    public function staffReply(): static
    {
        return $this->state(['is_staff_reply' => true]);
    }

    public function internalNote(): static
    {
        return $this->state([
            'is_staff_reply'   => true,
            'is_internal_note' => true,
        ]);
    }

    public function read(): static
    {
        return $this->state(['read_at' => now()->subMinutes(5)]);
    }
}